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 Frequently Asked Questions
Frequently Asked Questions

Traveler Insights

  • What is the Best Rate Guarantee? 
    Our Best Rate Guarantee assures the lowest published internet rate on our website. If you find a rate lower than what is shown on our website, for the same room type, exact dates, and length of stay, we will verify the availability of the other site's price. If it is lower, we will match it and discount it by 10%. Learn more about this program.
  • How can I subscribe/unsubscribe to your email list?
    Visit our Email Offers page and enter your email address to receive updates on news and special offers from the Grande Colonial hotel.
  • What time is check-in/ check-out?
    Our check-in time is 4 p.m. If you arrive early, we are happy to store your luggage until your room becomes available. Our check-out time is 12 noon.
  • What is required to check in?
    We require a government-issued ID (i.e., driver's license, passport) and a valid payment method (i.e., credit card or cash).
  • Do you have an early departure fee?
    Yes. Modifications resulting in a reduction of the number of nights within 48 hours of intended departure will result in a charge equal to one night's room and tax.
  • Do you charge a resort fee?
    All stays are subject to a mandatory Hospitality Service Charge of $25 per night (*). Learn more about services and amenities included in this daily fee.  (* Effective 1/1/2023, the Hospitality Service Charge will be $45 per night, and will include nightly valet parking.)
  • Do you offer accessible rooms?
    Yes. For our guests with disabilities, our accessible rooms and suites feature Braille guestroom numbers, closed-caption televisions, door and telephone signalers, roll-in showers, telephone amplifiers, text telephones, and visual smoke detectors. A swimming pool lift is also available. For those guests needing additional assistance with selecting a room type and making a reservation, call us at (888) 828-5498. Learn more about our accessible services and amenities.
  • Can I bring my pet?
    Unfortunately, the Grande Colonial does not accommodate pets. Our concierge can help you find pet boarding and sitting services in La Jolla.
  • What should I do if I lose or forget something in my room?
    Contact us at 858-454-2181, and we will be happy to assist you in locating your misplaced items.
  • Do you allow smoking?
    Smoking is not permitted in the Grande Colonial's guest rooms, suites, meeting facilities, or indoor public spaces. Guests are welcome to smoke in the designated outdoor areas of the hotel.
  • Can I ship a package to arrive before or during my stay?
    Yes. You can ship and receive packages to the Grand Colonial even before you arrive. Please ensure that the recipient's name matches the name on your reservation.
  • What should I do if I need special assistance?
    For those guests needing additional assistance with selecting a room type, making a reservation, or any other inquiries, please call us at (888) 828-5498 or send us an email at info@gclj.com.
  • Is parking available at the hotel?
    Yes. The Grand Colonial offers off-street valet parking for $30 per day. Guests will also find street parking near the hotel.
  • How do I get to the hotel?

    The Grande Colonial is located at 910 Prospect Street in La Jolla, 12 miles north of the San Diego International Airport.

    From the North:
    • South on Interstate 5, exit west on La Jolla Village Drive
    • Follow the third traffic light and turn left on Torrey Pines Road
    • Proceed to the sixth traffic light and turn right on Prospect Place, which will become Prospect Street
    • Follow ½ mile to our La Jolla beach hotel on your right - 910 Prospect Street
    From the South:
    • North on Interstate 5, exit west on La Jolla Parkway
    • Remain on La Jolla Parkway, which will become Torrey Pines Road
    • Proceed up the hill and turn right on Prospect Place, which will become Prospect Street. Follow ½ mile to our La Jolla beach hotel on your right - 910 Prospect Street
  • When will the incidental deposit be returned to my debit or credit card?
    The amount difference between the original authorization and the final balance of your stay, is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to reflect in your account.
  • Where can I find bike rentals?
    Grand Colonial offers 4 custom bicycles, helmets, and locks for guest use through our front desk. Access is on a first-come, first-served basis. Grab a bike and explore the Village of La Jolla.
  • How far is Grande Colonial Hotel from La Jolla Village?
    The Grand Colonial is located in the heart of the La Jolla Village, home to world-class shopping, dining, entertainment, and miles of beaches
  • How far is San Diego from Grande Colonial Hotel La Jolla?
    Located 12.9 miles from our hotel, San Diego is an amazing destination with 70 miles of beautiful coastline, beaches, and incredible attractions, including SeaWorld San Diego, Balboa Park and the world-famous San Diego Zoo.
  • What are the best things to do In La Jolla?
    La Jolla is a scenic oceanside village with beautiful beaches, performing arts, and popular attractions, including:
    • La Jolla Playhouse
    • Birch Aquarium at Scripps Institute of Oceanography
    • Shops at La Jolla Village
    • Conrad Prebys Performing Arts Center
    • Museum of Contemporary Art San Diego - La Jolla
    • La Jolla Caves
    • Torrey Pines Golf Course
  • What are the best events in La Jolla near the Grande Colonial Hotel?
    La Jolla offers many year-round events and activities, including the La Jolla Wine and Art Festival held in October and the La Jolla Open Aire Market every Sunday at Girard St. & Genter Ave. Enjoy shows, concerts, and live theater at the famous La Jolla Playhouse. Check our Event Calendar.
  • How can I reach La Jolla Caves from Grande Colonial Hotel?
    The Grande Colonial is only 0.3 miles from La Jolla Caves. Guests can walk or bike to the caves to see the playful sea lions and harbor seals basking in the sun on the rocks. While staying in Grande Colonial Hotel La Jolla, you can also drive to these caves in 3 minutes, where kayaks can be rented to explore the sea caves.
  • Does Grande Colonial offer free Wi-Fi?
    Yes. The hotel offers complimentary high-speed wired and wireless Internet access in all rooms and suites, meeting facilities, & public spaces.
  • Can I reserve a table at Grande Colonial’s restaurant?
    Yes. Our NINE-TEN Restaurant accepts reservations for all available meal periods. Call 858.964.5400 or CLICK HERE to reserve a table.
  • Does Grande Colonial offer room service?
    Yes, room Service is available from NINE-TEN Restaurant (click here for current room service offerings)
  • Does Grande Colonial offer transportation?
    Yes, we offer limited transportation within a five-mile radius using our London Taxi. We also provide transportation around the village using our electric golf cart. These services are based on availability and may be arranged through our Valet team.
  • How can I change or cancel my reservation at Grande Colonial Hotel?
    Contact us on 858-454-2181, and we will be happy to make any changes or cancellations in line with our cancellation and modification policy.
  • What forms of payment are accepted at Grande Colonial La Jolla?
    We accept Visa, MasterCard, American Express, Discover, and American currency. We also accept Apple Pay, Android Pay, and Samsung Pay.
  • Do you have a fitness center?

    Grande Colonial La Jolla does not offer a fitness center; however, guests can enjoy a complimentary daily guest pass (*) to Lifetime La Jolla, within walking distance of the hotel (a $50 daily value). Request a guest pass from our front desk staff. Please ask our Guest Services staff for assistance with directions to other spas or fitness clubs.

    (*Lifetime fitness passes are limited to a maximum of two per room/per day, and for registered guests only.)

  • Are rollaway beds available at Grande Colonial Hotel?
    We have a limited number of rollaway beds available at no charge. They are available on a first-come, first-served basis and can be reserved by contacting us at 858-454-2181.
  • Are cribs available?
    Yes, Grande Colonial La Jolla offers a limited number of cribs at no additional charges. They are available on a first-come, first-served basis and can be reserved by contacting us at 858-454-2181.
  • What is the cancellation policy at Grande Colonial Hotel? 
    Except for non-refundable rates (i.e., Advance-Purchase promotions), reservations can be canceled or changed without penalties up to 48 hours before arrival. Cancellations or modifications resulting in a reduction of the number of nights within the 48-hour period will result in a charge equal to one night's room and tax.
  • Who can I call with questions about my bill?
    You get in touch with our team at Grande Colonial at 858-454-2181 and reference to your recent reservation.
  • Does Grande Colonial require a deposit for incidentals?
    Yes, we require a $100 per night deposit to cover any incidental charges. Incidental charges may include valet parking, dining, and wellness services.
  • How can the incidental deposit be made at Grande Colonial Hotel?
    The incidental deposit will be held on the credit or debit card you provide at check-in. You may also pay a cash deposit. Cash deposits are returned at the time of departure.
  • How much money does Grande Colonial authorize on my debit or credit card at check-in?
    We authorize the entire balance of your anticipated room and tax charges, plus an additional $100 per night for incidentals. The amount difference between the original authorization and the final balance of your stay is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to reflect in your account.
  • Does Grande Colonial La Jolla have a pool?
    Yes. Our outdoor swimming pool is heated year-round. The pool area offers complimentary towels and Food and beverage service daily from 11:30 a.m. to sunset, weather permitting. Pool hours are 7:00 a.m. to 10:00 p.m. For our guests with disabilities, a swimming pool lift is available. There is no lifeguard on duty.