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 Frequently Asked Questions
Frequently Asked Questions

Traveler Insights

  • What is the Best Rate Guarantee? 
    Our Best Rate Guarantee assures the lowest published internet rate on our website. If you find a rate lower than what is shown on our website, for the same room type, exact dates, and length of stay, we will verify the availability of the other site's price. If it is lower, we will match it and discount it by 10%. Learn more about this program.
  • How can I subscribe/unsubscribe to your email list?
    Visit our Email Offers page and enter your email address to receive updates on news and special offers from the Grande Colonial hotel.
  • What time is check-in/ check-out?
    Our check-in time is 4 p.m. If you arrive early, we are happy to store your luggage until your room becomes available. Our check-out time is 12 noon.
  • What is required to check in?
    We require a government-issued ID (i.e., driver's license, passport) and a valid payment method (i.e., credit card or cash).
  • Do you have an early departure fee?
    Yes. Modifications resulting in a reduction of the number of nights within 48 hours of intended departure will result in a charge equal to one night's room and tax.
  • Do you charge a resort fee?
    All stays are subject to a mandatory Hospitality Service Charge of $25 per night. Learn more about services and amenities included in this daily fee.
  • Do you offer accessible rooms?
    Yes. For our guests with disabilities, our accessible rooms and suites feature Braille guestroom numbers, closed-caption televisions, door and telephone signalers, roll-in showers, telephone amplifiers, text telephones, and visual smoke detectors. A swimming pool lift is also available. For those guests needing additional assistance with selecting a room type and making a reservation, call us at (888) 828-5498. Learn more about our accessible services and amenities.
  • Can I bring my pet?
    Unfortunately, the Grande Colonial does not accommodate pets. Our concierge can help you find pet boarding and sitting services in La Jolla.
  • Does the hotel offer free Wi-Fi?
    Yes. The hotel offers complimentary high-speed wired and wireless Internet access in all rooms and suites, meeting facilities, & public spaces.
  • What should I do if I lose or forget something in my room?
    Contact us at 858-454-2181, and we will be happy to assist you in locating your misplaced items.
  • Do you allow smoking?
    Smoking is not permitted in the Grande Colonial's guest rooms, suites, meeting facilities, or indoor public spaces. Guests are welcome to smoke in the designated outdoor areas of the hotel.
  • Can I ship a package to arrive before or during my stay?
    Yes. You can ship and receive packages to the Grand Colonial even before you arrive. Please ensure that the recipient's name matches the name on your reservation.
  • What should I do if I need special assistance?
    For those guests needing additional assistance with selecting a room type, making a reservation, or any other inquiries, please call us at (888) 828-5498 or send us an email at info@gclj.com.
  • Can I reserve a table in the restaurant?
    Yes. Our NINE-TEN Restaurant accepts reservations for all available meal periods. Call 858.964.5400 or CLICK HERE to reserve a table.
  • Do you offer room service?
    Yes. Room Service is available from NINE-TEN Restaurant (click here for current room service offerings).
  • Is parking available at the hotel?
    Yes. The Grand Colonial offers off-street valet parking for $30 per day. Guests will also find street parking near the hotel.
  • Do you offer hotel transportation?
    We offer limited transportation within a five-mile radius of the hotel using our London Taxi. We also provide transportation around the village using our electric golf cart. These services are based on availability and may be arranged through our Valet team.
  • How do I get to the hotel?

    The Grande Colonial is located at 910 Prospect Street in La Jolla, 12 miles north of the San Diego International Airport.

    From the North:
    • South on Interstate 5, exit west on La Jolla Village Drive
    • Follow the third traffic light and turn left on Torrey Pines Road
    • Proceed to the sixth traffic light and turn right on Prospect Place, which will become Prospect Street
    • Follow ½ mile to our La Jolla beach hotel on your right - 910 Prospect Street
    From the South:
    • North on Interstate 5, exit west on La Jolla Parkway
    • Remain on La Jolla Parkway, which will become Torrey Pines Road
    • Proceed up the hill and turn right on Prospect Place, which will become Prospect Street. Follow ½ mile to our La Jolla beach hotel on your right - 910 Prospect Street
  • How can I change or cancel my reservation?
    Contact us at 858-454-2181, and we will be happy to make any changes or cancellations in line with our cancellation and modification policy.
  • What is the cancellation policy?
    Except for non-refundable rates (i.e., Advance-Purchase promotions), reservations can be canceled or changed without penalties up to 48 hours before arrival. Cancellations or modifications resulting in a reduction of the number of nights within the 48-hour period will result in a charge equal to one night's room and tax.
  • Who can I call with questions about my bill?
    Please get in touch with us at 858-454-2181 and reference your recent reservation.
  • What forms of payment are accepted for my room?
    We accept Visa, MasterCard, American Express, Discover, and American currency. We also accept Apple Pay, Android Pay, and Samsung Pay.
  • Does the hotel require a deposit for incidentals?
    Yes, we require a $100 per night deposit to cover any incidental charges. Incidental charges may include valet parking, dining, and wellness services.
  • How can the incidental deposit be made?
    The incidental deposit will be held on the credit or debit card you provide at check-in. You may also pay a cash deposit. Cash deposits are returned at the time of departure.
  • When will the incidental deposit be returned to my debit or credit card?
    The amount difference between the original authorization and the final balance of your stay, is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to reflect in your account.
  • How much money does the hotel authorize on my debit or credit card at check-in?
    We authorize the entire balance of your anticipated room and tax charges, plus an additional $100 per night for incidentals. The amount difference between the original authorization and the final balance of your stay, is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to reflect in your account.
  • Do you have a fitness center?

    We do not have a fitness center in the hotel, however guests can enjoy a complimentary daily guest pass (*) to Life Time La Jolla, within walking distance of the hotel (a $50 daily value). Request a guest pass from our front desk staff. Please ask our Guest Services staff for assistance with directions to other spas or fitness clubs.

    (*Life Time fitness passes are limited to a maximum of two per room/per day, and for registered guests only.)

  • Does the hotel have a pool?
    Yes. Our outdoor swimming pool is heated year-round. The pool area offers complimentary towels and Food and beverage service daily from 11:30 a.m. to sunset, weather permitting. Pool hours are 7:00 a.m. to 10:00 p.m. For our guests with disabilities, a swimming pool lift is available. There is no lifeguard on duty.
  • Where can I find bike rentals?
    Grand Colonial offers 4 custom bicycles, helmets, and locks for guest use through our front desk. Access is on a first-come, first-served basis. Grab a bike and explore the Village of La Jolla.
  • Are cribs available?
    We have a limited number of cribs available at no charge. They are available on a first-come, first-served basis and can be reserved by contacting us at 858-454-2181.
  • Are rollaway beds available?
    We have a limited number of rollaway beds available at no charge. They are available on a first-come, first-served basis and can be reserved by contacting us at 858-454-2181.