Traveler Insights

• When will the incidental deposit be returned to my debit or credit card?
  The amount difference between the original authorization and the final balance of your stay, is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to reflect in your account.
• How can I change or cancel my reservation at Grande Colonial Hotel?
  Contact us on 858-454-2181, and we will be happy to make any changes or cancellations in line with our cancellation and modification policy.
• What forms of payment are accepted at Grande Colonial La Jolla?
  We accept Visa, MasterCard, American Express, Discover, and American currency. We also accept Apple Pay, Android Pay, and Samsung Pay.
• What is the cancellation policy at Grande Colonial Hotel? 
  Except for non-refundable rates (i.e., Advance-Purchase promotions), reservations can be canceled or changed without penalties up to 48 hours before arrival. Cancellations or modifications resulting in a reduction of the number of nights within the 48-hour period will result in a charge equal to one night's room and tax.
• Who can I call with questions about my bill?
  You get in touch with our team at Grande Colonial at 858-454-2181 and reference to your recent reservation.
• Does Grande Colonial require a deposit for incidentals?
  Yes, we require a $100 per night deposit to cover any incidental charges. Incidental charges may include valet parking, dining, and wellness services.
• How can the incidental deposit be made at Grande Colonial Hotel?
  The incidental deposit will be held on the credit or debit card you provide at check-in. You may also pay a cash deposit. Cash deposits are returned at the time of departure.
• How much money does Grande Colonial authorize on my debit or credit card at check-in?
  We authorize the entire balance of your anticipated room and tax charges, plus an additional $100 per night for incidentals. The amount difference between the original authorization and the final balance of your stay is returned to the card at the time of departure. However, depending on your specific bank, it may take between 3-7 days for the funds to reflect in your account.