As it has always been, the safety and health of our guests and associates remain our highest priority. We are doing everything we can at our La Jolla, CA hotel to ensure your travel safety and provide booking flexibility as we emerge from the COVID-19 pandemic.
We appreciate your support and patronage, and we look forward to making your travel experience as safe and memorable as possible. Should you have any questions about our travel measures and safety protocols, please contact us at (844) 589-4151.
With the exception of non-refundable rates (i.e. Advance-Purchase promotions), reservations can be cancelled or changed without penalties up to 48 hours prior to arrival. Cancellations or modifications resulting in a reduction of the number of nights within the 48-hour period will result in a charge equal to one night's room and tax.
Guests who booked their reservations via online travel agents or other third-party travel professionals are advised to contact their booking provider for information about their cancellation and refund policies.
A written Health and Safety Policy and Prevention Plan (HSPPP) has been prepared for the facility. This plan has involved a comprehensive risk assessment of all work areas. A designated Workplace Coordinator has been identified and is responsible to implement the plan.
The San Diego County Department of Health and Human Services has been identified as the appropriate authority to provide guidance and direction to our facility, and the appropriate point of contact for communicating information regarding any outbreak at our facility.
All employees will be trained on the HSPPP upon returning to work, upon hire, and on an annual basis as needed.
Compliance with the plan will be monitored by the Workplace Coordinator. The plan will be reviewed monthly to provide updates as needed.
Any positive tests for COVID-19 within the staff will be investigated to determine if any work-related factors could have contributed to the risk of infection. If necessary, changes in the HSPPP will be implemented.
In the case of a positive test for COVID-19, all close contacts will be identified and isolated as required in the HSPPP.
Employees are encouraged to self-screen prior to leaving their home for their shift and to follow CDC guidelines.
Employees who are exhibiting symptoms are encouraged to stay home.
Employees are provided PPE when requested and when appropriate.
Employees are trained on the proper use and care of optional face coverings.
Housekeepers will service rooms only when guests are not present. Housekeepers are trained to minimize contact with guests' personal property. Housekeepers are encouraged to open windows and activate ceiling fans and air conditioning systems when servicing guest rooms.
All employees are encouraged to wash hands after checking guests in or out, cleaning guest rooms, handling guest mail and packages. Valet staff, luggage handlers and housekeepers will wash their hands frequently.
Housekeeping staff will be provided additional time allowing for more in-depth cleaning and sanitizing between guests.
Guests will be advised that the hotel reserves the right to cancel reservations for guests who exhibit COVID-19 symptoms.
Face masks will be provided to guests who choose to wear them and who do not have their own.
In addition to putting in place enhanced ventilation protocols, such as increased outdoor air, reduced re-circulation, longer system run times and frequent filter checks, we have installed commercial-grade, Merv 13 air filtration systems throughout high traffic areas, including the restaurant and all meeting/event spaces.
High traffic areas, such as the lobby, front desk, staircase handrails, elevator controls and public restrooms will receive frequent, thorough cleaning and sanitizing.
Frequent touch points, such as door handles, light switches, will receive frequent sanitizing. Surfaces will be disinfected during daily room cleaning service.
Staff will be provided additional time to perform these cleaning and sanitizing tasks.
Shared workstations will be provided hand sanitizer and sanitizing wipes.
Sanitizing facilities will be kept well stocked and in proper operating order at all times.
Cleaning supplies provided to employees will meet EPA standards approved for use against COVID-19. Employees performing cleaning tasks will be required to wear gloves as required by the product instructions.
To reduce the risk of asthma, products that comply with asthma-safe cleaning methods will be selected.
Vacuums will be equipped with HEPA filters, and where possible sweeping will be avoided.
Rooms equipped with kitchens will have all kitchen and dishware cleaned between guest stays, including any unused items in cabinets. All appliances, including refrigerator shelves, will be thoroughly cleaned and sanitized.
Soiled linens will be removed and transported from guest rooms in single use, sealed bags. Bagging of these items will take place while still in the guest room to eliminate excess contact while being transported. Pillow protectors will be changed for each new guest. All guest room linens and towels will be washed at a high temperature and cleaned in accordance with CDC guidelines.
Daily housekeeping service can be modified based on guests' requests. In cases where service is provided it will be done so without the guest present in the room. Once in the room, windows will be opened to allow for the exchange of fresh air.