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Guest Safety
Guest Safety

Hotel Safety and Wellness

As it has always been, the safety and health of our guests and associates remain our highest priority. We are doing everything we can at our La Jolla, CA hotel to ensure your travel safety and provide booking flexibility as we emerge from the COVID-19 pandemic.
We appreciate your support and patronage, and we look forward to making your travel experience as safe and memorable as possible. Should you have any questions about our travel measures and safety protocols, please contact us at (844) 589-4151.

Before You Arrive

  • Current Closures & Change in Hours of Operation
    • FOOD & BEVERAGE:
      • NINE-TEN Bar:
        • Currently open for cocktail service, Wednesday through Sunday, 11:30 am to 9 pm.
        • Food service from our lunch menu is available at the bar, Wednesday - Sunday, 11:30 am to 2 pm.
        • Food service from our dinner menu is available at the bar, Wednesday - Sunday, 5 pm to 9 pm
      • NINE-TEN Restaurant:
        • Indoor and outdoor dining is available as follows:
          • Breakfast: Wednesday through Sunday, 7 am to 11 am
          • Lunch: Wednesday through Friday, 11:30 am to 2 pm
          • Dinner: Wednesday through Sunday, 5 pm to 9 pm. (Heat lamps and blankets available for outdoor dining.)
          • Weekend Brunch:  Saturday & Sunday, 7 am to 2 pm
      • Room Service:
        • Breakfast room service is available daily from NINE-TEN from 7 am to 10 am. Learn More.
        • Lunch room service is available from NINE-TEN, Wednesday through Friday, 11:30 am to 2 pm. Learn More.
        • Dinner room service is available from NINE-TEN, Wednesday through Sunday, 5 pm to 9 pm. Learn More.
        • Weekend Brunch room service is available from NINE-TEN, Saturday & Sunday, 7 am to 2 pm. Learn More.
           
  • Travel Flexibility
    • With the exception of non-refundable rates (i.e. Advance-Purchase promotions), reservations can be cancelled or changed without penalties up to 48 hours prior to arrival. Cancellations or modifications resulting in a reduction of the number of nights within the 48-hour period will result in a charge equal to one night's room and tax.
    • Guests who booked their reservations via online travel agents or other third-party travel professionals are advised to contact their booking provider for information about their cancellation and refund policies.
  • Worksite Specific Plan
    • A written Health and Safety Policy and Prevention Plan (HSPPP) has been prepared for the facility. This plan has involved a comprehensive risk assessment of all work areas. A designated Workplace Coordinator has been identified and is responsible to implement the plan.
    • The San Diego County Department of Health and Human Services has been identified as the appropriate authority to provide guidance and direction to our facility, and the appropriate point of contact for communicating information regarding any outbreak at our facility.
    • All employees will be trained on the HSPPP upon returning to work, upon hire, and on an annual basis as needed.
    • Compliance with the plan will be monitored by the Workplace Coordinator. The plan will be reviewed monthly to provide updates as needed.
    • Any positive tests for COVID-19 within the staff will be investigated to determine if any work-related factors could have contributed to the risk of infection. If necessary, changes in the HSPPP will be implemented.
    • In the case of a positive test for COVID-19, all close contacts will be identified and isolated as required in the HSPPP.
  • Employee Training
    • All employees will be trained on how to prevent the spread of COVID-19 and on awareness of underlying health conditions that may make individuals more susceptible to contracting the virus.
    • Employees are trained to self-screen at home prior to reporting to work using CDC guidelines.
    • Employees are encouraged to not report to work should they exhibit symptoms of COVID-19 or if they live with someone who has received a positive diagnosis.
    • Employees are encouraged to seek medical attention should they exhibit severe symptoms of COVID-19 per CDC guidelines.
    • Employees are trained regarding the importance of frequent hand washing and are trained on proper hand washing procedures.
    • Employees are trained on the importance of proper social distancing both at work and during off work time.
    • Employees are trained on the proper use of face coverings, including the proper procedures for use and care of facial coverings.
    • Any temporary or contract workers will receive the training on the hotel's COVID-19 policies and procedures.
    • Employees will be trained on all employer or government-sponsored leave benefits.
    • Employees are trained on hotel and restaurant safety protocols.
  • Control Measures & Screening
    • Employees are encouraged to self-screen prior to leaving their home for their shift and to follow CDC guidelines.
    • Employees who are exhibiting symptoms are encouraged to stay home.
    • Employees are provided PPE when requested and when appropriate.
    • Employees are trained on the proper use and care of optional face coverings.
    • Housekeepers will service rooms only when guests are not present. Housekeepers are trained to minimize contact with guests' personal property. Housekeepers are encouraged to open windows and activate ceiling fans and air conditioning systems when servicing guest rooms.
    • All employees are encouraged to wash hands after checking guests in or out, cleaning guest rooms, handling guest mail and packages. Valet staff, luggage handlers and housekeepers will wash their hands frequently. 
    • Housekeeping staff will be provided additional time allowing for more in-depth cleaning and sanitizing between guests.
    • Guests will be advised that the hotel reserves the right to cancel reservations for guests who exhibit COVID-19 symptoms.
    • Face masks will be provided to guests who choose to wear them and who do not have their own.
  • Cleaning & Disinfecting
    • In addition to putting in place enhanced ventilation protocols, such as increased outdoor air, reduced re-circulation, longer system run times and frequent filter checks, we have installed commercial-grade, Merv 13 air filtration systems throughout high traffic areas, including the restaurant and all meeting/event spaces.
    • High traffic areas, such as the lobby, front desk, staircase handrails, elevator controls and public restrooms will receive frequent, thorough cleaning and sanitizing.
    • Frequent touch points, such as door handles, light switches, will receive frequent sanitizing. Surfaces will be disinfected during daily room cleaning service.
    • Staff will be provided additional time to perform these cleaning and sanitizing tasks.
    • Shared workstations will be provided hand sanitizer and sanitizing wipes.
    • Sanitizing facilities will be kept well stocked and in proper operating order at all times.
    • Cleaning supplies provided to employees will meet EPA standards approved for use against COVID-19. Employees performing cleaning tasks will be required to wear gloves as required by the product instructions.
    • To reduce the risk of asthma, products that comply with asthma-safe cleaning methods will be selected.
    • Vacuums will be equipped with HEPA filters, and where possible sweeping will be avoided.
  • Hotel Operations
    • Rooms equipped with kitchens will have all kitchen and dishware cleaned between guest stays, including any unused items in cabinets. All appliances, including refrigerator shelves, will be thoroughly cleaned and sanitized.
    • Soiled linens will be removed and transported from guest rooms in single use, sealed bags. Bagging of these items will take place while still in the guest room to eliminate excess contact while being transported. Pillow protectors will be changed for each new guest. All guest room linens and towels will be washed at a high temperature and cleaned in accordance with CDC guidelines.
    •  Daily housekeeping service will be modified based on guests' requests. In cases where service is provided it will be done so without the guest present in the room. Once in the room, windows will be opened to allow for the exchange of fresh air.
    • Credit card terminals accept contactless payment methodologies.
    •  Hand sanitizer dispensers have been placed at key guest and employee entrances and contact areas.
    • Optional face masks will be provided to guests upon request.
    • Elevator buttons will be sanitized frequetly, and hand sanitizer will be available at the lobby level.
  • Swimming Pool Protocols
    • Pool area chairs will be cleaned and sanitized frequently throughout the day.
    • Pool chlorine levels will be kept at 1-10 parts per million and a pH of 7.2-8.0.
    • Towels will be washed at a high temperature and cleaned in accordance with CDC guidelines.
    • Pool seating locations will be modified to allow for proper physical distancing.