No Booking Fees
No Hassle Cancellations
If you find a rate lower than our site rate that is viewable and bookable on another web site for the same hotel, same room type, same dates, and length of stay, contact us at 888.828.5498.
We'll verify the availability of the other site's price, and if it is lower, we will match it and discount it by 10%. Rooms on the other web site must be publicly available and bookable on the Internet at the time of verification. See Terms & Conditions for details. Our guarantee is easy and hassle-free! See an example of how it works:
Step 1:You want to book a one-night stay at the Grande Colonial. After doing a search on our website you find a $219 Grande Colonial rate per night.
Step 2: Prior to or 24 hours after making your reservation, you find a rate of $209 per night on a different web site, on the same date for one night and the same room type.
Step 3: Contact 888.828.5498 to make the claim.
Step 4: A Grande Colonial reservation specialist will verify the lower price while on the telephone with you by going to the web site where you found the lower rate. The representative will confirm that the rate meets the terms and conditions of the Grande Colonial Best Rate Guarantee and that it is for the same length of stay.
Step 5: Upon verification, our reservation specialist will make the reservation at the lower rate and take an additional 10% off the length of stay.It's that easy. No need to fill out forms. And no waiting. For additional details see the Terms & Conditions.
The Grande Colonial guarantees to provide the lowest on-line bookable rate for room reservations at the Grande Colonial hotel available to the general public on the Internet, subject to the following terms and conditions:
If you find a publicly available and immediately bookable room-only rate on the Internet for the Grande Colonial hotel ("competing rate") that is lower than the room rate available for the same reservation on www.thegrandecolonial.com (i.e., same hotel, same type of room, same number of guests, same dates of stay and same length of stay), then prior to or within 24 hours of booking the reservation on www.gclj.com or www.thegrandecolonial.com, please call the Grande Colonial at 888.828.5498.
Once the Grande Colonial confirms the availability of the competing rate on the Internet, subject to room availability at the Grande Colonial hotel, the Grande Colonial agrees to match the competing rate for the same reservation, plus discount an additional ten percent (10%) off the room rate for the duration of the stay being so reserved.